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Warranty

The “Product” is referred to as either Caesarstone, Silestone, Zenstone, Dekton or Moca Compact.

The "Vendor" is reffered to the manufacturer or the brand owner. 

These products warranty are by the "Vendor" only:-

Caesarstone Quartz Surface 

By CAESARSTONE SOUTH EAST ASIA PTE. LTD. 

Please check out the warranty terms or register the warranty on the official website.

Silestone Quartz Surface

By COSENTINO MALAYSIA SDN. BHD.

Please check out the warranty terms or register the warranty on the offical website.

Dekton Ultra-Compact Stone

By COSENTINO MALAYSIA SDN. BHD.

Please check out the warranty terms or register the warranty on the offical website.

** Please talk to your sales advisor if you need assistance registering Caesarstone or Cosentino’s products warranty.

Zenstone Quartz Surfaces & Moca Compact Stone

By SINNO SDN. BHD. 

Registration is not required, warranty valid with order number.

Important

Please spend some time getting to know the care and maintenance recommendations. 

Improper care and maintenance for all products will result in the warranty being void. 

The warranty is applicable to the original purchaser and it’s not transferable to subsequent owners.

The Warranty Cover: -
  1. Discolouration
  2. Foods colouring stain
  3. Scratch without impact
  4. Crack by heat expansion and contraction
  5. Chip-off without knocking
How To Claim the Warranty?
  1. If any of the issues mentioned above arise, please don't hesitate to reach out to your sales advisor.
  2. Report the problem you are facing
  3. We’ll send a service team come inspect
  4. After we identify the defect
  5. Will attend to repair accordingly
  6. If we can’t touch up or repair the defect, replace a new set for you.
What We'll Ask For?

Invoice number or installation site address that exist in our database.

The Warranty Exclusion

For Quartz Stone: -

  1. Product is used for outdoor purposes
  2. Product is used for flooring applications
  3. Product is used exceeded heat level
  4. Product is exposure to weather conditions
  5. Improper purpose uses of the product
  6. It was damaged by applying any form of chemical foam & liquor to the product
  7. Cutting and chopping directly on the surfaces
  8. Uses of sharp items directly on the surface
  9. It does not cover seam performance, adhesives and caulks caused by the substrate’s movement, cabinets, flooring foundation, and thermal shock
  10. Damages caused by the installation of plumbing fixtures
  11. Damages caused by the installation of the sink
  12. Damages caused by renovation works
  13. Altering works on the product by any third parties
  14. Does not cover the distribution of pattern
  15. Does not cover the move of the original installed location to a new location
  16. Does not cover the installation of the product on unoccupied structures
  17. Does not cover products and/or services that have not been paid in full
  18. Warranty would be void if the product used to be serviced or maintained by any third party
  19. This warranty is not transferable from the original owner of the structure to a new owner if the owner sells/transfers the ownership of the structure

For Sintered Stone: -

  1. Product is used exceeded heat level
  2. Improper purpose uses of the product
  3. It was damaged by applying any form of chemical foam & liquor to the product
  4. Cutting and chopping directly on the surfaces
  5. Uses of sharp items directly on the surface
  6. It does not cover seam performance, adhesives and caulks caused by the substrate’s movement, cabinets, flooring foundation, and thermal shock
  7. Damages caused by the installation of plumbing fixtures
  8. Damages caused by the installation of the sink
  9. Damages caused by renovation works
  10. Altering works on the product by any third parties
  11. Does not cover the distribution of pattern
  12. Does not cover the move of the original installed location to a new location
  13. Does not cover the installation of the product on unoccupied structures
  14. Does not cover products and/or services that have not been paid in full
  15. Warranty would be void if the product used to be serviced or maintained by any third party
  16. This warranty is not transferable from the original owner of the structure to a new owner if the owner sells/transfers the ownership of the structure